knowledge management in theory and practice.doc

KNOWLEDGE MANAGEMENT IN THEORY AND PRACTICE  KNOWLEDGE MANAGEMENT IN THEORY AND PRACTICE Kimiz Dalkir McGill University AMSTERDAM ? BOSTON ? HEIDELBERG ? LONDON ELSEVIER NEW YORK ? OXFORD ? PARIS ? SAN DIEGO SeS SAN FRANCISCO ? SINGAPORE ? SYDNEY ? TOKYO Elsevier Butterworth-Heinemann 30 Corporate Drive, Suite 400, Burlington, MA 01803, USA Linacre House, Jordan Hill, Oxford OX2 8DP, UK Copyright ? 2005, Elsevier Inc. All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of the publisher. Permissions may be sought directly from Elseviers Science Technology Rights Department in Oxford, UK: phone: (+44) 1865 843830, fax: (+44) 1865 853333, e-mail: permissions@elsevier.co.uk. You may also complete your request on-line via the Elsevier homepage (), by selecting Customer Support and then Obtaining Permissions. Recognizing the importance of preserving what has been written, Elsevier prints its books on acid-free paper whenever possible. Library of Congress Cataloging-in-Publication Data Application submitted British Library Cataloguing-in-Publication Data A catalogue record for this book is available from the British Library. ISBN: 0-7506-7864-X For information on all Elsevier Butterworth-Heinemann publications visit our Web site at Printed in the United States of America 05 06 07 08 09 10 10 9 8 7 6 5 4 3 2 1 Working together to grow libraries in developing countries | | ELSEVIER BOOK AID nternational Sabre Foundation This book is dedicated to my sons, Kemal and Kazmir, who are beginning their journey of discovery.  CONTENTS Foreword xiii Acknowledgements xv 1 introduction to knowledge management in theory and practice 1 Learning Objectives 1 Introduction 2 What Is Knowledge Management? 4 Multidisciplinary Nature of KM 6 The Two