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design studies for a financial strongmanagementstrong system for micro
Design Studies for a Financial Management System for
Micro-credit Groups in Rural India
Tapan Parikh Kaushik Ghosh Apala Chavan
Dept. of Computer Science Media Lab Asia Human Factors International
University of Washington MIDC Road Saki Vihar Road
Seattle, WA 98195 USA Andheri(E), Mumbai INDIA Andheri(E), Mumbai INDIA
tapan@ kaushik@ apala@
ABSTRACT Much of micro-finance in India is built upon the grass-
In this paper we describe the design process, results and roots infrastructure of a self help group (SHG) [10]. SHGs
observations obtained in designing a user interface for man- are small village-based groups, consisting of between 10 to
20 members, within which most micro-finance transactions
aging community-based financial institutions in rural India.
The primary users are semi-literate village women from lo- are conducted. We have been working to design a data col-
cal communities. We present detailed observations from our lection and management system to allow SHGs to more ac-
field visits and the resulting evolution in our design vision. curately document, manage and track their transactions.
We describe a successful design artifact that is the result of The vast majority of SHGs in India consist exclusively of
this process, and list several important features that con- women. Micro-finance Transactions (including pa
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