Communication Differences in Virtual Design Teams Findings.pptVIP

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Communication Differences in Virtual Design Teams Findings.ppt

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Communication Differences in Virtual Design Teams Findings.ppt

Communication Differences in Virtual Design Teams:Findings from a Multi-Method Analysis of High and Low Performing Experimental Teams Rosalie J. Ocker College of Information Sciences and Technology Pennsylvania State University Jerry Fjermestad School of Management New Jersey Institute of Technology Accepted for Publication in Data Base for the Advances in Information Systems Requirements determination is a collaborative process Involving the interaction of analysts with the development team For the purposes of acquiring, sharing, and integrating knowledge To develop a mutual shared understanding of the software goals Research Motivation Software that fails to meet user requirements is a serious problem Competitive pressure requires more creative and innovative software Time pressure requires shorter development cycles Research Question Are high performing virtual design teams distinguishable from low performing virtual design teams in terms of the content of task-related communication? Relationship between Team Climate for Innovationand Design Team Performance Research Model Task Computerized Post Office (CPO) groups develop initial high-level requirements for the CPO submit requirements in the form of a report report on functionality of CPO and the interface one group = one report Subjects Groups Subjects: graduate students in the CIS and IS majors at Eastern Universities Most subjects had coursework and/or job experience related to systems design group size: predominantly 4-5 subjects Technology, Facilitation Training computer-mediated groups used asynchronous computer conferencing system Web-EIES each group had its own private conference for communication or FirstClass all groups were minimally facilitated provided technical assistance only all groups had training session all groups had a leader Dependent Variables Panel of Expert judges Quality of report Creativity of report Results of Initial Experiments Findings from the Qualitative Analysis De