TODAY营运手册！.doc

目 录 第一章 TODAY企业文化 总经理写给员工伙伴的一封信·································· 第二节、TODAY简介···················································· 第三节、TODAY经营理念················································ 第四节、TODAY人共勉·················································· 第二章 认识了解便利店 第一节、便利店定义··················································· 第二节、便利店特征··················································· 第三节、便利店发展状况与前景········································· 第四节、便利店的竞争优势············································· 第五节、南宁便利店的发展空间········································· 第三章 给我们顾客绿色、便捷、舒适的服务 第一节、服务的定义···