持续改进daimonds.ppt

GM Template 04.08.02 7 Diamonds * * What is 7 Diamonds? How does it relate to PRTS, QN problem solving and Red X?什么是7 Diamonds? 它与PRTS, QN问题解决和Red X有什么关系? PRTS and the Quality Network Problem Solving Summary Form are used to summarize the problem solving process (eg: problem description, root cause, correction, verification, etc). PRTS和质量问题解决总结表是用来总结问题解决流程的(例: 问题描述, 根本原因,就正措施, 验证等). Seven Diamonds is used to identify the root cause of a problem in support of PRTS and QN problem solving. 7 Diamonds是用来确定问题根本原因以支持PRTS和QN问题解决的. Seven Diamonds is a standard 7 step approach which requires that we verify 7 Diamonds是一种标准的有7个步骤的方法,需要验证: Manufacturing processes 制造系统 Tooling 工装 Correct parts 正确的零件 Part quality 零件质量 prior to using Red X and/or engineering resources to identify root cause. 在确定根本原因时优先于Red X 和/或工程资源 * CHAMPIONSHIP-7 DIAMONDS 7 钻石负责人 Problem Defined/ Supported by Data Yes Correct Service? No Production 生产 PLT Material/ SQE Supplier PLT 物料/ SQE供应商 Will Process Change Resolve? Product Change Required Uncertain No Hardy Perennial or Extremely Complex Problem Engineering Support Required Plant Support Team/ Quality Engineering (Lead) 厂部支持组/质量工程(领导) Engrg (Lead) 工程(领导) Statistical Engineering 统计工程 Marketing 市场 Correct Process? Correct Tool? Correct Part? Parts Change? + 1 2 3 4 7 6 5 Yes Yes Yes Yes Quality Engineer Is Red X / Engrg support required? 5 * Problem Defined/ Supported by Data Yes Correct Service? No Will Process Change Resolve? Product Change Required Uncertain No Hardy Perennial or Extremely Complex Problem Engineering Support Required Statistical Engineering Correct Process? Correct Tool? Correct Part? Parts Change? + 1 2 3 4 7 6 5 Yes Yes Yes Yes Marketing Dealer/Dealer Variation High 0 Day Warranty Service guidelines not met High NTF’s or CCNV’s Goodwill Production Early Time to Detect Time to Time Variation Plant to Plant Variation Correct