L1-L6 People Skills.pptVIP

ED WB-EDU-TPPT-061106 Business Series: “People are people – not personnel” – Tom Peters, American management consultant and author Starting-up Q1. How can you get people to like you? Q2. If you were a boss how would you treat your employees to get the best from them? Q3. How would you deal with a bully in the workplace? Q4. Which businesses need a lot of people skills? Q5. When is it ok to shout at people? Q6. What do you like your colleagues and friends to be like? Q7. What personal qualities are necessary to be successful in business? Vocabulary Reading Reading Comprehension Case Study Key Words and Expressions * People Skills 1. Ambitious A. Like to spend time with other people. 2. Creative B. Want to reach the top in their career. 3. Hard-working C. Have a lot of new ideas. 4. Motivating D. Do what they promise to do. 5. Helpful E. Are usually calm 6. Punctual F. Spend a lot of time doing a good job. 7. Relaxed G. Like to be on time 8. Sociable H. Encourage other people to work well. 9. Practical I. Are good at making things work 10. Reliable J. Like to do things for other people An excerpt from the biography of Sir Richard Branson, Owner of Virgin Q1. What sort of person would you start a business with? Q2. Branson said: “if they have good ideas, or can handle something else, just let them do it.” If you were a CEO would you agree or disagree with this statement? Why? Q3. How can a company make sure they don’t lose good staff like Ken Berry? Q4. How can a leader like Branson gain respect from his staff? Q5. Why does a billionaire like Branson still listen to ‘the man on the street’? Q7. Why is it bad to have an ego? How can we improve our people skills? Work in pairs. You are directors from head office, visiting Stuttgart. One student will play Director A and the other will play Director B. Read your role play cards and discuss the problem. Try to agree on one