沟通与冲突管理资料.pptVIP

Chapter 9 Communication Conflict Management 9.1 The Overview of Communication 沟通概述 9.2 Effective Communication 有效沟通 9.3 The Overview of Conflict 冲突概述 9.4 Conflict Management 冲突管理 What Is Communication？ Communication is the transfer and understanding of meaning. 沟通是指意义的传递和理解。 9.1 The Overview of Communication The Process of Communication The process of communication includes seven elements and four steps. 信息源 编码 通道 解码 接受者 信息 信息 信息 信息 反馈 沟通过程模型 Seven elements of communication: Messenger、Information、Encoding、Media、 Decoding、Receiv