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目 录
1.0秩序维护部职责····················································3
2.0秩序维护部组织架构················································3
3.0秩序维护部各岗位职责··············································4
3.1主管岗位职责······················································4
3.2秩序维护领班岗位职责··············································5
3.3秩序维护员岗位职责················································6
4.0各服务岗位工作流程及标准··········································8
4.1秩序维护形象岗工作流程············································8
4.2秩序维护礼仪岗工作流程············································10
5.0工作程序··························································11
5.1车场岗操作规程····················································11
5.2礼仪岗操作规程····················································14
6.0秩序维护部规章制度················································15
6.1对讲机的使用及管理················································15
6.2橡胶棒的使用规定··················································16
6.3手电及应急灯的使用规定············································16
6.4物品放行管理规程··················································16
6.5消防作业管理规程··················································17
6.6突然停电时的处理措施··············································17
6.7仪装规定··························································17
6.8值班制度··························································17
6.9交接班制度························································18
6.10钥匙管理规定·····················································19
6.11内务管理制度·····················································19
7.0员工行为规范······················································20
8.0质量记录··························································28
1.0秩序维护部职责
售楼部秩序维护部是项目物业管理中心的对客前沿阵地，主要负责为项目内的客人提供服务，配合销售工作的更好进行，展示项目的高端品质。秩序维护部的工作非常重要，是实现产品功能的关键所在之一，应严格按照秩序维护部的工作标准提供各种服务。
2.0秩序维护部组织架构
3.0秩序维护部各岗位工作职责
3.1主管岗位职责
岗位名称 秩序维护主管 岗位编号 所在部门 售楼处秩序维护 岗位定员 直接上级 物业主任 职系 管理职系 直接下级 秩序维护领班 所辖人员 岗位分析日期 岗位职责：
1、在项目主任的领导下，全面负责售楼部服务工作。
2、全
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