关于无锡金陵大饭店实施“五常法”管理的调查报告.docVIP

关于无锡金陵大饭店实施“五常法”管理的调查报告 摘要：随着旅游产业的不断发展，人们对于旅游产品的要求也越来越高，酒店服务质量的优劣，直接影响到旅游者对酒店总体的评价，无锡作为一座拥有丰富历史文化的古城，其丰富的旅游资源吸引着越来越多的游客。这不仅促进了景区经济的发展，更给酒店业打了支催化剂，越来越多的酒店像雨后春笋般建立起来，其竞争势头也越来越强劲。无锡金陵大饭店作为一家本土产业酒店，在如此强烈的竞争中仍屹立不倒，酒店通过不断的总结和创新运用了“五常法”管理，帮助其取得了许多重要成就。本文主要围绕无锡金陵大饭店实施“五常法”管理的基本情况，向大家阐述了“五常法”管理在无锡金陵大饭店实施的过程和取得的效果，通过无锡金陵大饭店“五常法”管理的实施分析了其在实施“五常法”管理中的不足之处，并且提出了一些合理化建议和整改措施，让人们进一步去了解饭店“五常法”管理。 关键词：酒店行业；无锡金陵大饭店；“五常法”管理 The Management Report about Wuxi Jinling Hotel implemented on the five permanent members of Law Abstract: With the continuous development of the tourism industry, people demand more and more tourism products, high quality hotel service merits a direct impact on the overall evaluation of tourists to the hotel.Wuxi as a city rich in history and culture, Its rich tourism resources to attract more tourists. This not only promoted the economic development area, but also to support the hotel industry to play a catalyst, more and more established hotels have mushroomed, more and more strong competitive momentum. Jinling Hotel Wuxi, a local industry as a hotel in such a strong will survive and remain competitive, the hotel through the continuous review and innovative use of the five permanent members of lawmanagement, assistance in obtaining many important achievements. This paper focus on the implementation of Jinling Hotel Wuxi, the five permanent members of Law Managements basic situation, we explained to the five permanent members of Law in Wuxi Jinling Hotel Management implementation process and the results achieved by Wuxi Jinling Hotel, the five permanent members of Law Management Analyzes its implementation in the implementation of the five permanent members of Law management deficiencies, and made some reasonable suggestions and remedial measures. In order to get people to understand further the hotel, the five permanent members France, Management of content. Keywords：Hotel industry；Jinling hotel；the Managementhe five permanent members of Law 一、无锡金陵大饭店的介