StrategyforInformationManagementBarryWilliamsPrincipal.pptVIP

Strategy for Information ManagementBarry WilliamsPrincipal ConsultantDatabase Answers Ltd. A Strategic Information Architecture Conceptual Information Model Overview of a Logical Data Model Information Management Group Information Management Policy Framework Standards: Information Security Records Management ISO 27001 Information Security Management System BS ISO 15489 Information and documentation. Records management. Codes of Practice from The National Archives Records Management Society  Standards: Access to Information Freedom of Information Act 2000 Environmental Information Regulations 2000 Associated codes of practice on the discharge of public authorities functions on the management of records Guidance from IC DEFRA Standards: Data Protection Data Protection Act 1998 Associated codes of practice CCTV guideEmployment Practices Code Standards: EDRMS E-GMS Metadata Standards Integrated Public Sector Vocabulary (IPSV) for subject element of metadata element of metadata Local Government Service List (PID list) for web CRM services    Government Drivers Transformational Government IEG Performance Targets: CPA Shared services ESCR Local Information sharing protocols   CRM/ EDRMS/CMS development Service area business needs Customer focus Expert roles: Records Manager Business analysts Taxonomists Data Architect IT support     Strategic Approach Developing a corporate wide approach to managing information as an asset (i.e. the people, processes, models and standards) must be put in place Developing Business Information standards e.g. hold information once in one place, update information in one place Legal compliance (The Freedom of Information Act, Data Protection Act, Environmental Information Regulations) Support the roll-out of CRM Support the aim for 80% of all enquiries to be resolved at the first point of contact How is information gathered? Utilise information expertise in service areas e.g. appoint Business