饭店情景英语无预定客人的入住接待解析.pptVIP

Good morning, may I help you? Have you made a reservation? How many people do you have, please? Just a moment, please. I have to check the arrival list if there’s a room available. Oh, yes, we have a room for you. Can I see your passport, please？ Thank you. And would you mind filling in the registration form? Yes, thanks. How are you going to pay ? In cash or by credit card? OK, here’s the key to room 908 and your room cards. Please keep them. And the bellman will show you up. Have a nice evening, and enjoy your stay here. * * 2-2 Receiving a walk-in guest 现代服务部 齐小凤 Nov 7, 2008 教 材