上海办公楼物业管理服务规范详细分解.docVIP

上海办公楼物业管理服务规范 Office Building Property Management Service Criterion 目 次 前言.......................................................III 1 范围.................................................... 1 2 规范性引用文件.......................................... 1 3 术语和定义...............................................1 3.1 办公楼?office building............................... 1 3.2 物业管理property?management................ ........ 1 3.3 顾客customer..........................................1 3.4 突发公共事precipitating event.........................1 4 基本要求................................................ 2 4.1 资质要求.......