HeartLeadership心理领导教案分析.ppt

Heart Leadership Note 心理领导 Mentor: 郑晓明 教授 (清华大学光华管理学院 Tsinghua University in China ） July.2010 =SE= China ISC Room Note in Class, English revision by: Gary zhang Ingredient of Heart Leadership Who am I 我是谁? “认识你自己”，苏格拉底二千多年前如是说，直到现在，这仍然是一句振聋发聩的声音Who am I? shall to know yourself 老子也说过：’知人者智，自知者明“ Head HeartGuts 头脑领导 大卫。L。达特里奇和皮特。C。开罗等在书中指出：一个完美的领导者会遵循自己内在目标和价值观（听从自己的内心），综合所有的信息，依据逻辑推理（运用大脑的智慧）和以往的经验来大胆做出看似冒险的决策（有胆识） 有时候不要对一件事进行太多的分析，最好宏观地了解情况，然后决定什么答案符合你的核心价值和方向。 现在的领导力已经从：头脑领导力（Head Leadership)向心理领导力(Heart Leadership)转变 心理学认为：脑是心理的器官，心理是人脑对客观现实的主观反映 Head,Heart and Guts Leadership Head Leadership头脑领导力 (A).Rethinking the way we do things around here (B). Reframing the boundaries (C). Getting thing done (D). Developing and articulating a point of view Leading with Heart to Manager Diversity Heart Manager Emotional intelligence(情绪智力）(understanding,working with,and developing others in a diverse global workforce) Leader who have used their hearts to manager traditionally have possessed emotional maturity(成熟情绪）,the capacity to creat the trust(建立信任），and the flexibility to work with a range of people(多元文化沟通） Today,however,we have found on a global basis this must be augmented by: Balancing people needs with business requirements Delivering intergrated solutions through trust Working with and leading people from diverse cultures Overcoming personal derailers in working with others Start from your heart从心开始 相由心生，境随心转 Emotional Manager情绪管理与HRM 智商（IQ－intelligence quotient） 情商（EQ－emotional quotient) 逆商（AQ－athwart quotient) 20%IQ+80% EQ=100% Success 人力管理者需兼备: 冷静的脑（IQ） 温暖的心（EQ） 与开阔的胸（AQ） Emotional Intelligence(EI)情绪智力 情商（emotional quotient)： 个体管理自我意识、情绪，激励自我，表现为同情心和掌握社交技能的水平 EQ actually stands for Emotional Intelligence Quotient. Much like an intelligence quotient, or IQ, an EQ is said to be a measure of a person’s emotional intelligence. 情商的维度(EQ-Matrix) a.自我意识- Self awareness b.情绪管理-