洲际酒店集团管理培训与发展课程解说.docVIP

管理培训与发展 Managing Training Development for the Business 介绍 欢迎参加“管理培训与发展”课程，这个三天的课程是专为部门培训协调员所设计的。 Welcome to this workbook. It has been designed to support the three-day Managing Training Development for the Business workshop for Departmental Training Co-ordinators. 在工作手册中，大家会看到不同的标记 Through the workbook, you will see various icons: 停下来思考一下 Invites you to pause and think for a few moments 写下您自己的想法 Invites you to write your own thoughts 表示有练习需要完成 Indicates an exercise for you to complete ( 表示进行案例分析的小组需要完成练习 Indicates an exercise to complete in your case study group 注意！ Take note! / NB 手册每页留出空白以便您记录下学习要点。 The workbook has been purposely designed with wide margins and lots of space for you to make your own notes and reminders of learning points. 培训目标/Objectives 任何培训课程都有目标，我们希望您能够阅读此学员手册，参加培训并完成练习，在培训结束之后，您将能够： All workshops and sessions need to have formal objectives, and we hope that by reading the workbook, attending the workshop and taking part in the related exercises, you will be able to: 解释在您的职责范围内对组织培训和发展所起的作用 Explain your role for organising training and development of people within your area of responsibility 在您的职责范围内，发现培训和发展的需求以满足相关的经营需要 Identify training and development needs within your area of responsibility to meet the strategic issues for the relevant business plan 设定培训目标并运用不同的方法以达到理想的结果 Set learning objectives to achieve desired outcomes using a variety of development methods 为部门和个人建立培训计划并进行沟通，该计划包含完成期限并能满足您职责范围内的优先需求 Build and communicate a plan for a specified time period, to meet priority needs in your area, for both groups and individuals 解释如何评估培训与发展活动 Explain how to evaluate training and development activity 简而言之，此培训课程是为了帮助您在您职责范围内管理员工的发展以获得他们对部门，对酒店经营以及对自己的最好的最佳结果。 In short, an important part of coming on this workshop is to help you to manage the development of people within your department or area of responsibility, to get the best out of them for your department, the business – and for themselves. 而且，每次培训后你都会记