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check list for quality and productivity improvement精要
CHECK LIST FOR QUALITY AND PRODUCTIVITY IMPROVEMENT
A. Where is it written?
1. Is it accessible?
2. Do people know about its existence?
B. Does it give guidance?
1. How do you know?
2. Does it cover topics people care about?
C. Do your direct reports use it?
1. Have they written an interpretation for their own subordinates?
a. Have you examined it to see if it reflects your intentions?
2. Do your direct reports require their direct reports to develop their interpretations and so on down the line?
a. Have you statistically sampled the reports two levels or more down from you?
D. How does the statement of objectives affect the way you and they define your jobs?
E. Matters of content, does the statement:
1. Define the role of your enterprise in society?
2. Emphasize quality?
3. Emphasize responsibilities to your people?
a. Specifically mention training and development ?
4. Emphasize responsibility to your customers?
5. Plan to stay in business forever?
6. Define relations to suppliers?
F. Interpretation for your own office?
1. Have you drawn a cause and effect diagram to show yourself the ingredients of your job insofar as it
pertains to your role in helping everyone to meet the goals of the organization?
II. Statement of Purpose
Examine the statement of purpose insofar as it pertains to your intention to stay in business forever.
1 . Have you identified the process whereby your organization keeps track of the market, customer needs, advances in technology?
a.Do you have a formal method to see that this activity is carried out?
i) Is it part of the system of managing and checking points?
2. Have you identified and analyzed the process whereby your organization introduces a new product?
a. Are the people who actually carry out the process involved in examining it and proposing improvements?
3. How do you track what your competitors are doing?
a.Is this information shared with the rest of the organization?
b.Do you have a formal review process?
i) Is it part of your man
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