Face-to-Face Communication.pptVIP

Face-to-Face Communication Learning Objectives To welcome a visitor To make introductions To make conversations To know non-verbal communication To have the cross-cultural perspective Warm-up Activities What do you and say when you meet someone for the first time? How important are the first two or three minutes of these opening contacts? What subjects do people normally talk about in their early stages of getting to know each other? Do you think greeting manners differ from country to country? If so, how different do you think they might be? Please try to give one or two examples to show your point. Listening Practice 1. Introducing Someone in the Workplace. Listen to the conversation and answer the following questions: (Ref: Introducing Someone in the Workplace.mp3) What’s the name of the company that Shannon visits? Which department do Brian Tom work in? Where is Shannon from? Why was Shannon’s flight delayed? 2. Small Talk. Rachel Roberts has called to see Peter Hanks in his office. Listen and notice how Peter talks to Rachel before getting down to business. (Ref: Small Talk.mp3 ) 3. Job Description. Listen and answer the following questions: What does Harry do at HKL? What does he like and what doesn’t he like about his job? (Ref: Job Description.mp3 ) Practical Sentences In the reception Receptionist Good morning, may I help you/ what can I do for you? Nice to meet you, Mr. Bond. Just a moment, I will see if Mr. Lee is in. Yes, he is expecting you in his office. This way, please. Visitor Good morning, I’m Robert Bond from IBM. I’m here to see Mr. Lee./ I’ve got an appointment with Mr. Robinson. Thank you. Making introduction Let me introduce myself. My name is Alexander Smith. Just call me Alex. May I introduce you to our manager, Mr. Lee? Mrs. Anderson, please allow me to introduce Mr. Smith, our manager. Tony, I want you to meet an old friend of mine. Here is David Roy. David, Tony Park. David, I’d like you to meet Mr. Zhang. Nice/Please