县级市行政服务中心优化服务问题的研究——以太仓市为例.pdfVIP

县级市行政服务中心优化服务问题研究——以太仓市为例 中文摘要 中文摘要 建立服务型政府，深化行政审批制度改革，政府在职能转变的过程中将公共 服务放在更加重要的位置。以“一站式”服务为特征的行政服务中心是近年来地 方各级政府创新的重要模式和平台，随着实践的深入，行政服务中心逐渐面临着 各种困惑和矛盾，本文针对县级市行政服务中心的优化服务问题进行深入研究。 在总结和分析我国省级、市级、县级的行政服务中心现阶段的基本状况后，着重 以太仓市行政服务中心的情况为研究对象，进行了横向、纵向以及不同时间段的 比较分析，深入思考优化服务问题，然后从理论依据、业务范围和审批流程、电 子政务的应用，以及人员素质和群众满意度方面具体分析，最后在理论层面、业 务和技术层面、人员素质培养和监管层面提出对策建议，试图能解决优化服务问题。 关键字：行政服务中心，公共服务，电子政务，优化服务 作 者：薛冬燕 指导老师：乔耀章 I 英文摘要 县级市行政服务中心优化服务问题研究——以太仓市为例 Research on the Problems in Optimization Service of the County-level Administrative Service Center ——An Analysis Based on Taicang City’s Abstract Establish a service-oriented government, deepening the reform of the administrative examination and approval system, the government in the functional transformation process will put its function of public service in a more important position. Administrative Service Center, characterized by a one-stop service agencies, is an important mode of local governments’ innovation and platform in recent years. With more practice, the Administrative Service Centers have been gradually facing all kinds of confusions and contradictions. This thesis is research on the county-level city Administrative Service Center’s optimization service. After having an description of the basic conditions of the provincial, municipal and county-level Administrative Service Centers, through transverse and longitudinal, comparative analysis the situations of county-level Administrative Services Centers in Taicang city’s surrou