AttitudesandSatisfaction最终版研究.ppt

Se Hyung Oh Moderaters缓和剂 of Attitude-Behavior Relationship Importance - fundamental values,self-interest,identification,etc. ·Specific attitudes→specific behavior ·Accessibility -easily accessible memories→behavior ·Social pressure ·Direct experience Major Job Attitudes Employee Engagement - Individuals involvement with,satisfaction with and enthusiasm for the work he/she does. - Highly engaged employees have a passion for their work and feel a deep connection to their company - High EE ·pride and loyalty ·be a great advocate of their company to clients ·go the extra mile to finish a piece of work ·lower accident rates,higher productivity,fewer conflicts,more innnovation,lower turnover and absenteeismEmployee Engagement Job Satisfaction Pay influences job satisfaction only to a point -$4,000per year (in the U.S.) -Money may bring happiness,but not necessarily job satisfaction Other job satisfaction factors -Personality also plays a role in Job Satisfaction ·Positive core self-evaluations vs. ·Negative core self-evaluations Attitudes and Job Satisfaction Attitudes Evaluating statements or judgments concerning objects, people, or events Attitude vs. Perception (judgment) Copyright ? 2013 Pearson Education Three Components of an Attitude Attitude Behavioral Cognitive Affective The emotional or feeling segment of an attitude The opinion or belief segment of an attitude An intention to behave in a certain way towad someone or something Why do we care? Attitudes→ cause Behavior -performance -absenteeism 旷工 -organizational citizenship behavior(OCB) 组织公民行为 -turnover -deviance 异常 bed behavior -etc. Copyright ? 2013 Pearson Education Does Behavior Always Follow From Attitudes? Cognitive Dissonance 认知失调 指某人在做出决定、采取行动或者接触到一些有违原先信念、情感或价值的信息之后所体验到的冲突状态。 -Incompatibility between tow or more attitudes or between behavior and attiudes uncomfortable feeling trying to reduce CD 1.change behavior 2.justify behavior by changing the at