800TS 运营高级管理人员资质介绍.docVIP

Benjamin Ma COO营运总裁 800 TeleServices Limited Chief Operating Officer： Jan 2009 –- Present Promoted from Vice President, Customer Relations：Aug 2006 －Dec 2008 Promoted from Manager/ Senior Manager, Customer Relations： Oct 2001 －Jul 2006 Hutchison IntraPage Ptd Ltd, Singapore (A member of Hutchison Whampoa Intraco) General Manager/ Senior Manager, Sales Marketing： Jul 2000 －Feb 2001 Promoted from Manager, Sales Marketing： Mar 1999 －Jun 2000 In-charged of sales marketing within which consisted of 6 functional teams, namely channel sales, direct sales, corporate sales, retail operation, advertising promotion, sales support. Sales Force Management: Led over 30 sales support staffs. Sales Performance Accountability: Achieved peak penetration of 90,000 subscribers, representing 10% of total market share. Product Service Development: Rolled out the first usage-based paging service in 2000. Marketing Programme: Launched branding tactical campaigns e.g. Subscribe to An Attitude Tatto Girl. Business Development: Explored co-operation with telcos service providers. Manager, Customer Service： May 1996 －Feb 1999 Established managed the customer service department comprising of a contact center, a fulfillment center four walk-in centers. Organization Setup: Pioneered in the setup of organization in 1996. Process Design: Established policies procedures for the operation center. System Deployment: Worked with vendors on setting up of the billing system other contact center applications. Service Management: Managed over 40 Customer Services Associates. Education：University of Hong Kong Bachelor of Social Sciences, Hons (1991) Majored in Social Sciences, minored in Business Studies Statistics 陈泽黎 (Sam Chen) 助理副总裁 2009.11-现在 上海华泛信息服务有限公司客户关系营运部助理副总裁 负责公司部分项目的营运和客户关系管理 协调所负责项目的人员和资源的有效利用 提升项目管理团队营运水平和质量管理控制 深化项目营运管理中的流程控制和改进 支持销售部门 2006.8-2009.6 维音企业管理有限公司营运副总裁 负责公司在上海的两个呼叫中心的所有外包项目的日常营运管理 负责公司培训部，质量管理部，系统维护部， 电子商务部的营运管理工作 负责与公司其他部门协调以确保所有外包项目的成功