酒店英语初级培训精讲.pptVIP

入门：英语基础会话培训;We believe that English will bring you to a totally new world ;Cultural differences;;谚语;基础入门;基础入门;基础入门;四种基本句型 1. 自己要做什么事时，就使用May I ~ May I have your name, please? 请问尊姓大名 May I have your check-out time, please? 请问您什么时候结帐离开？ May I see your passport, please? 请让我看一下您的护照好吗？ ;; 同时大部分的询问都可以通过加上 “Would you ~”柔化其功能： When （would you like） to visit Shanghai? 请问您想要何时参观深圳？ When （would you like） to have lunch? 请问您想在哪里用餐？ What time （would you like） to eat? 请问您想何时用餐？ Who （would you like） to contact? 请问您想和谁联络？ Which kind of room would you prefer? 请问您喜欢哪一种房间？ How （would you like） to settle your bill? 请问您的账单如何处理？ How long （would you like） to stay? 请问您要逗留多久？ ; 4．在提供建议协助、征求意见时，可使用Shall I ~ 或Would you like me to do ~? Shall I draw the curtains? 请问需要我把窗帘拉上吗？ Shall I draw you a map? 请问要我为您画一张地图吗？ Shall I make the reservation for you? 请问要我为您安排预约吗？ ;努力目标; Travel How’s your flight? You must be exhausted/ I bet you’re tired. How do you like our city? Is this your first visit to…? Did you have a good trip? I hope you enjoy your stay here. ; Weather It’s a beautiful day, isn’t it? Finally we’ve gotten a beautiful day. I’m a spring/summer/autumn/winter person. It’s lovely/sunny/warm/cold. How do you find our weather? It was dismal/cloudy/cold/damp/wet/ stormy/windy.; Schedule Here is a schedule we’ve prepared. I hope it’s suitable for you. I’m wondering whether you like this plan. You can change it if you want. ;Sample dialogue;Sample dialogue;Sample dialogue;前台电话预订Take reservation ;前台接听预定电话;前台接听预定电话;前台接听预定电话;办理入住check in;办理入住;办理入住;办理入住; 办理退房 check out;办理退房;Let’s call it a day!