青海省第九届职工职业技能大赛暨第五届全省旅游星级饭店服务技能大赛知识问参考教程.docVIP

青海省第九届职工职业技能大赛暨第五届全省旅游星级饭店服务技能大赛知识问答题参考答案 （一）客房服务： 1. Housekeeping, May I come in? （我是客房服务员，可以进来吗？） 2. When would you like me to clean your room? （您需要我们什么时候打扫房间。） 3. Good evening. May I do the turn-down service for you now? （现在可以为您开夜床吗？） 4. I need one more pillow please. （我需要加个枕头。） 5. The air-conditioner doesn’t work. （空调坏了。） 6. Well dry-clean the dress. （我们将干洗这条裙子。） 7. When can I have my laundry back? （我何时能取回洗的衣服呢？） 8. Do you prefer your laundry by express service or returned on same-day? （您是要快洗服务还是当日取？） 9. The indemnity shall not exceed ten times of the laundry charge. （赔偿金额最高不超过洗衣费的十倍。） 10. The water tap was dripping all night long. （水龙头一晚上都在滴水。） 11. If you have any problems or requests, please don’t hesitate to let us know. (如果您有问题，请随时找我们。) 12. Please deposit your money, jewels and other valuables in the hotel safe. （请将您的现金、珠宝和其他贵重物品寄存在酒店的保险箱内。） 13. Sorry to have caused you so much trouble. （很抱歉给您带来这么多麻烦。） 14. I assure you it will never happen again. （我向您保证，这类事情以后不会再发生了。） 15. Please keep your room key with you all the time in case you need it when you sign your bills. (请将房间钥匙随时带在身边，以防签单时要用) 16. You can make long distance call from your room. （您可以从您房间里打长途电话。） 17. Local calls made from the hotel room are free of charge. （在房间内打市话是免费的。） 18. Here’s a letter for you, Mr. White. （怀特先生，这儿有您的一封信。） 19. The business hours are from 9:00 a.m. to 10:00 p.m.（营业时间是上午9点到晚上10点。） 20. Is it possible to rent a bike here？ （酒店有自行车出租吗？） 21.我是二楼服务员，我可以帮您吗？ I’m an attendant on the second floor .May I help you? 22.对不起，请稍候，客房还没打扫完。 I’m sorry. Please wait a minute. The room hasn’t been cleaned. 23.经过长途旅行，您一定很累了，请早点休息。 You must be very tired after a long journey. Please have a rest earlier. 24.请出示您的护照好吗？ Will you please show me your passport? 25.您喜欢住二楼还是三楼？ Would you like to stay on the second floor or on the third floor? 26.请您在这儿签名好吗？ Would you please sign your name here? 27.您要双人间还是单人间？ Do you want a double room or a single room? 28.这是您的住房卡，请您保管好。 This is your room card. Please ta