客户跟踪小技巧.docVIP

客户跟踪四部曲，让你轻松拿下客户 询盘的来源国家：智利行业：汽车配件买家询盘Im interested in your AUTO Parts OEM mud flaps for toyota Pleased send me information。供应商回复：Dear xxxx,Thank you so much for your kindly inquiry from Alibaba.We have many car brands and many years of car mud guard.Can you give me your car brand, the year,your order quantity and other specifications?Thank you very much.Looking forward to your early reply.sincerely,xxxx专家点评：如果买家不回复你，先分析下原因，一般情况下会再写封追踪信给他：Hope you are fine, my friend.It is regret that I havent receive any information from your side. May I have your idea about our offer?We will try to satisfy you upon receipt of your reply. As we dont want to lost a good customer like you!If there is anything we can do for you, we shall be more than pleased to do so. Hope we can build good cooperation with you.这一封邮件一出，可以增加20%的买家回复率！不要放弃，70%的机会就在眼前如果客人还没有回信，一周后再问客人不回信的真实原因。(一般情况，70%的客人会告诉你他的原因)Glad to contact you again!Have you kindly check my offer? Hope they are workable for your market! Sorry that we still dont receive any information from you.I would appreciate for your any comment about our offer, including price, quality, service. No matter if it is positive answer, It is great help for us to meet your requirement.Waiting for your favorable reply soon!、、、、、、、、、、、、、、、、、、、、、、、、、、、、、、、、第一封回盘发出，几天过去了，客户没有回复，建议用下面模板跟进：Dear ***,For several days no news from you, my friend. I am writing for reminding our offer for items of ***dated on***according to your relative inquiry, Any comments by return will be much appreciated. It will be our big pleasure if we have opportunities to be on service of you in near future. Looking forward to your prompt response.Best wishes附上之前的邮件 十天左右过去，客户还是没有回复，用以下模板再跟进：Dear ***,How are you? Hope everything is ok with you all long. I am writing for keeping in touch with you for further business. If any new inquiry, welcome here and I will try my best to satisfy you well with comptitive price. By the way, how about your order