商务营销(第七组).pptxVIP

MarketingCONTENTS1. Useful Expressions 2. Model Dialogue 3. Listening Viewing1. Useful ExpressionsHOW TO “BREAK THE ICE” WITH CUSTOMERS ? 1)What can I do for you? / May I help you? 2) Good afternoon, madam, something for you? 3) If you would kindly recommend our establishment to your friends, the favor will be greatly appreciated. 4)Everybody is welcome here, madam, whether she buys or not. 5) Would you mind my recommending? 6) Can I be of any assistance?1. Useful ExpressionsHOW TO “BREAK THE ICE” WITH CUSTOMERS ?HOW TO INTRODUCT PRODUCTS ? 1) This is our newest product. / This is our most recently developed product. 2) They are of the newest patterns that can be obtained in town. 3) Its our specialty.1. Useful ExpressionsHOW TO “BREAK THE ICE” WITH CUSTOMERS ? HOW TO INTRODUCT PRODUCTS ? HOW TO PERSUADE TO BUY ? 1) Well, let me tell you why. As you can see, …. 2) Please try on whichever you like. / Would you like to try it on? 3) The (product) suits you well. 4) This style is quite elegant, I think youll like it. 5) Its durability / (other features) will be an agreeable surprise to you. 6) You may not have the same chance again. 7) Think about the advantages you will get. Its indeed two-pence colored. 8) That includes an extra pair of shoelaces and a bottle of polish (giveaways). 9) Ill promise to take it back or exchange it if you find it is not good.1. Useful ExpressionsHOW TO “BREAK THE ICE” WITH CUSTOMERS ? HOW TO INTRODUCT PRODUCTS ? HOW TO PERSUADE TO BUY ? HOW TO DEAL WITH BARGAINING ? 1) However... we can give you a discount. 2) We have but one price, sir. /Sorry, we cant reduce the price, sir. 3) Ordinarily we sell them for…, but Ill make a concession. 4) I can manage to give you a discount of …, deeming it as a kind of expenditure for advertisement. 5) I will dispense with the odd five.1. Useful ExpressionsHOW TO “BREAK THE ICE” WITH CUSTOMERS ? HOW TO INTRODUCT PRODUCTS ? HOW TO PERSUADE TO BUY ? HOW