饭店英语教案unit5.doc

Unit Five Chamber Service Forewords: The most important things of housekeeping department is to clean the guests’ rooms, but it should be efficient and should satisfied the guests. But there is no universal standard for cleanliness. So the housekeeper must be guided by common sense. The housekeeper should be smart, intelligent, hard-working, interested in looking after guests and making their stay enjoyable. 1. Warming-up Exercises (1). Passage of page 13 (2). Exercise: a. What does the “Do Not Disturb” sign indicate? b. What is the different the services of makeup and pick up? c. What does the guest usually request if he wants to meet his friends in his room in the morning? d. In addition to keeping the rooms clean, what are the other responsibilities of the housekeeping staff? 2. Notes to the Dialogues (P48) (1) DND (Do Not Disturb) room (2) turn down service 做晚床 (3) request an early makeup or request an early room cleaning 提早整理房间服务 (4) refrigerator-mini-bar 冰箱式小酒吧 (5) I’m sorry to disturb you, sir. (6) the time difference (7) chilled water 客房部常用词汇表： escalator 自动楼梯bookshelf 书架ground floor (英)底，层，一楼cabinet 橱柜switch 开关Venetian blind 百叶窗帘 curtain 窗帘 wastebasket 字纸篓 tea trolley 活动茶几night table 床头柜 first floor (英)二楼，(美)一楼 folding screen 屏风hanger 挂钩plug 插头wall plate 壁上挂盘 Chinese painting 国画 elevator, lift 电梯drawer 抽屉second floor (英)三楼，(美)二楼 spring 弹簧cushion 靠垫，垫子socket 插座，插口sitting room 起居室voltage 电压 floor 楼层，地板carpentry (总称)木器tea table 茶几bedclothes 床上用品quilt 被子 mattress 床垫thermos 热水瓶? transformer 变压器 另加的Notes: 1. check-out room 走房 2. Room Center 房务中心 3. Room status report 房况表 4. PA cleaner 公共场所保洁员 5. baby-sitting 托婴服务 3. Dialogues of Teaching Material (Acting and translating) 4. Useful Sentence Patterns (1) Doing the room (2) Promising to take actions (3) Offering help (4) Telling the guest about services (以下部分为第五单元中有MP3的听力练习部