铂尔曼前台接待SOP.docxVIP

Standard Operating ProcedureTopicGreeting and welcoming guest 问候并欢迎客人Intent of this documentTo greet and welcome the guest to the hotel in a friendly and courteous manner which use the pullman standard用友善、礼貌的方式欢迎客人并使用铂尔曼标准Actions to be takenPrint this documentCommunicate each part to the function(s) concernedUpdate your existing hotel SOP if requiredDEPARTMENT COVEREDGeneral ManagementClub FloorRoom ServiceReservationSpa and FitnessKitchenLimousine/ Car valetHousekeepingFinanceConcierge/Porter/DoormenLaundryHuman ResourcesCall Center/BCRestaurantSales MarketingReception/Duty Manager/Guest Rela