Front Desk CheckList.docVIP

Front Desk Check List Morning Shift (7:00-15:30) Arrive 10 minutes earlier, reading and signing the log-book. 提前10分钟到岗，阅读交班本上的内容并签名确认。 Check the Grooming and Uniform to be up to the hotel standard. 检查仪容仪表以及制服符合规范。 Get to know the FO daily activity, check the forecast occupancy, events of the day, MOD and Due out, whether there are long-stay guests and VIPs or not. 了解当天前厅部的工作情况，（预测住房率，当天的会议信息，MOD，退房情况，以及是否有长住客或贵宾抵达。） Hand over with overnight shift and House Float. 与夜班员工交接班，交接备用金。 Check whether the staff on night duty has prepared full supply of all forms required in the front desk and keep the counter clean and tidy. 检查夜班准备的物品是否充足,保持前台的干净整洁 Print the trace reports and make proper follow up. 打印trace报表并跟进。 Assign the rooms according to daily occupancy，give priority to the PCR members and VIP reservations. Make preparation for the group arrivals and confirm the expected arrival time. 排房。（根据当天的住房状况挑选适当的房间UPG，VIP，根据昨天中班所做的‘Arrival special request’,给予排房，准备当日到店的团队，分房，做钥匙，确认到店时间） Check the Early-arrival Report in the PMS and assign rooms in advance. If necessary, inform HSKP to make quick cleaning of the VD rooms. 从系统中查出Early Arrival客人并尽快给予安排房间，必要时通知客房部赶房。 Check the due out of the day and notice in-house rooms with “0” balances, making sure that all departures have been correctly checked out. 检查当天预离的房间，关注余额为0的在店房，确保没有已结账但忘记退掉的房间。 Check the in-house groups and bill. 检查在店的团队，并对其账目进行整理。 Check if the Master Folio of due-in group C/I and that of departure group is C/O 检查Arrival团队的Master Folio是否C/I, Departure团队的Master Folio是否关闭。 Print the Departure Report, check out in the PSB and check if the Departure RC in the RC Holder is cleared. 打印Departure报表在PSB系统里进行C/O，并检查RC Holder里Departure RC是否清空。 Do the foreign currency exchange of the day and take back the Due Back. 做当日的外币兑换。到财务领回DUE BACK