ITIL-Training jerry 2.pptVIP

Financial Management Financial Management The Business Process Overview Statements – What do you think? “If you introduction Financial Management, you might as well go all the way and introduce charging” “Cost accounting shouldn’t really be an IT concern – that’s why we have a financial department” “Financial Management is irrelevant to us, as IT is seen as an overhead” Capacity Management Objective of the process Capacity Management is the process that manages : the right capacity, at the right location, at the right moment, for the right Customer, against the right costs In order to meet the current and future demand of the customer regarding IT service provision Capacity Management the Business Sub-Processes The sub-process of Capacity ? Business Capacity management (BCM) – Ensuring future business requirements for IT services are considered and matched to capability ? Service Capacity Management (SCM) – Managing performance of IT services delivered to customers and documented in SLA to customers ? Resource Capacity management (RCM) – Management of components ensuring that all resources are monitored measured Iterative Activities Demand Management Capacity Management Database The Capacity Management Process Statements – What do you think? “Each technology area within IT is unique: It is simplistic to introduce 1 process to deal with all capacity issues” “Capacity Management is useless without active business input” Availability Management Objective of the process Statements – What do you think? “Availability Management is unnecessary once you have effective Incident Problem Management in place” “Measuring availability in only relevant if you measure end-to-end service availability” IT ServiceContinuity Management Objective of the process Stage 1 - Initiation Policy setting Determine scope Allocate resources Establish project organization control structure Establish project quality plans Stage 2 – R S Business Impact