10国际交流商务交流实训方案.docVIP

Reception Related Links for Reference /kouyu/shangwu/238.html /kouyu/200907/77453.shtml /res-1882-座机电话号码09059.html /archives/business-english-customer-reception.html Tasks: 1. Mr. Black, Manager of Global Trading Corporation, will come to visit your company next week. You phone a hotel to book a room for him for a week, but the first hotel you phone has been fully booked, so you try another hotel. Your partner is the receptionist at the hotels. 2. You phone the ticket office of Shanghai Airways to place a reservation for a first-class seat on a morning flight to Paris on the coming Sunday for your client, David Black from Global Trading Company. Your partner is the receptionist at the ticket office of SA. 3. You are asked to go to the airport to meet Mr. Black, Manager of Global Trading Corporation. You’ve never met him before. Now you’re at the airport waiting for him with a signboard. When you meet each other, you identify yourself, greet him and start an informal talk about his flight. 4. On your taxi ride to the hotel, you have a small talk with Mr. Black. You give him a brief introduction of the city, and introduce the scenic places and buildings along the street and the weather, etc. 5. It is the first time your American pen-pal will come to your hometown for a two-day meeting. He/ She will stay for four days. You are talking on the phone with him/ her about the arrangements for the two days which have been left free. 6. Mr. Black will stay for a week to attend a conference hosted by your company and give some lectures at the conference. But he has left the last two days free. The day when Mr. Black checks in, you talk to him about his itinerary for the whole week in his room in the hotel. 7. You and your boss have invited one of your clients to have a dinner at a restaurant. When you arrive, you find that your client has already come, but your boss hasn’t yet. You greet and chat with your client while you are waiting for your boss to arrive. Module Two Teleph