ivestigative_feasibility_proposal to ss.pptVIP

Investigative reportFeasibility reportProposal Informational Analytical Report Informational reports ---collect information, provide data Analytical reports, emphasis is placed on analyzing, drawing conclusions, and proposing recommendations. Investigative Report 1 (Investigative) Report on… 1. Introduction Sample: The General Manager has asked me on 21 February 2005 to compile a report on the Holiday Performance of the Country Joy’s Trade in 2004. 2,000 questionnaires were issued, of which 1, 607 were returned. A sheet summarizing the positive and negative response has been analyzed. Introduction Purpose, background Body The interviewees ranged from first year stuff to supervisors, among whom first year stuff accounted for 10 percent, five year or more stuff 50 percent, supervisors 20 percent. Female were the majority, accounting for 58 percent. The investigation was conducted through three methods: interviews, questionnaires and customers’ evaluations. Scope of the Investigation Methods of the Investigation 2. Findings--Response of Questionnaires Levels of Satisfaction Overall 87% of respondents were at least satisfied with their holiday (56% being very satisfied). Many letters received show this sentiment: efficiency, value for money, superb hotels, etc. Complaints Overall 12% were disappointed and 1% very disappointed. The largest complaint was from 10% of visitors to Greece, complaining about staying in unfinished hotels. The second major concern was that 5% of those who traveled to Spain did not like the food. Body: scope, methods, findings Conclusion The vast majority of customers were satisfied with their holidays last year, although there were some complaints, these came from only a minority of respondents. However, we still need to treat these seriously. Recommendation (optional) Maintain the current high levels of satisfaction, and use future questionnaires to monitor our performance. Carry out market research among travelers to Spain t