20110804ty理念和行为与影响力模型V01精选.ppt

理念和行为与影响力模型 学习目标 讲座提纲 讲座提纲 讲座提纲 重要的心得体会 SHA- LCD座机电话号码-AW GB * SHA- LCD座机电话号码-AW GB * As you discuss these questions, keep the following in mind: 1 from an outside perspective- what do we perceive to be the individuals MCB; in a client situation, think about how we assess our clients MCB? 2 from our individual perspective- how does this make us feel; in a client situation, think of, for example, when we make a change that impacts our clients, how does that make us feel 3 from a more humanistic/family member perspective- Think about how we can apply this in client situation: do we need to be more sensitive to the MCB of our clients in our role as change agents? SHA- LCD座机电话号码-AW GB * SHA- LCD座机电话号码-AW GB * SHA- LCD座机电话号码-AW GB * Before animation Ask for a show of hands… “raise your hand if you believe this model properly accounts for real life” After animation Assert choice as per following example – JP’s “inverse psychology” in coaching olympic skiers Introduce more mundane communication failures. tell story of elizabeth newton at stanford in 1990 and her “tapper”/”listener” experiment – 120 songs tapped, predicted 50% guess rate, actual 2.5%. What was missing? the inner context that the tapper had, not the listener We have just discussed the central fallacy of the performance model we carry in our heads as leaders of change. Let us now learn about a half dozen of the most typical traps and how to disarm them SHA- LCD座机电话号码-AW GB * SHA- LCD座机电话号码-AW GB * SHA- LCD座机电话号码-AW GB * * SHA- LCD座机电话号码-AW GB * * SHA- LCD座机电话号码-AW GB * SHA- LCD座机电话号码-AW GB * SHA- LCD座机电话号码-AW GB * | McKinsey Company TRACKER Unit of measure 1 注 资料来源： Title Unit of measure Working Draft - Last Modified 2011/8/4 14:17:51 Printed 2010-9-29 18:59:56 文件类型 日期 机密和专有 未经麦肯锡许可，任何对此资料的使用严格禁止 Unit of measure * Footnote Source: Source Document Date 2011年7月 机密和专有 未经麦肯锡许可，任何对此资料的使用严格禁止 运营转型培训教材 在本次培训结束时，你将能够 知道可以用来改变理念和行为的技巧 理解如何去改变行为 说明影响力模型的四个组成部分 资料来源：麦肯锡 理念和行为 影响力模