潒敢瑲圠敥档污润虑润-Managinggroups.pptVIP

Managing groups What is a group/team? Which are the different types of groups? How to evaluate team effectiveness? Which factors affect group effectiveness? What is a team? A team is a unit of two or more people who interact and coordinate their work to accomplish a specific objective. Which are the different types of groups? Formal vs. informal groups. Formal Horizontal and vertical teams see Exh. 16.2 . Informal When can they play a negative role in the organization? Measures of team effectiveness. Which factors affect team effectiveness? Depends on team characteristics and team processes. Team characteristics Group size Member roles Group norms Group cohesiveness Group size Member roles Task specialist role Socioemotional role Member roles can be viewed as existing in a continuum Shortell-Table 6.2 . Teams must be well-balanced: satisfy social needs and accomplish the team’s task. Team Member Roles Group norms Informal. Relate to day-to-day behavior and employee output and performance. Group cohesiveness Is group cohesiveness good or bad? Groupthink Mode of thinking that people engage in when they are deeply involved in a cohesive in-group, and when the members’ strivings for unanimity override their motivation to realistically appraise alternative courses of action. Techniques to diminish groupthink Devil’s advocate Multiple advocacy Brainstorming Strive for group heterogeneity. Team processes/Stages of team development Exh. 16.5 The five stages usually occur in sequence. Forming, Storming, Norming, Performing, Adjourning. Not all groups go through all stages Managers need to consider the stage of team development in establishing group expectations. * * Harcourt Brace Company. Task Specialist Role Nonparticipator Role Socioemotional Role Dual Role High High Low Low Member Task Behavior Member Social Behavior