FnB-TSP-GEN001.docVIP

工作标准程序 Standard Procedures 部门DEPARTMENT: FB General 编号TSP CODE: FnB-TSP-GEN001 任务TASK: How to polish glassware?如何清洁玻璃器皿 目标: 员工能够按照最低标准清洁玻璃杯 OBJECTIVE: Associates will be able to clean glasses and to serve beverages in a spotless, clean and un chipped glass What’s for the Company?对酒店的意义？ Work is more efficient since mise en place goes a lot faster. 提高工作效率 Good service is visible in details. 从细节体现好的服务质量 Maintain five star standard 保持五星级酒店的标准 Prevent breakage and guest injuries 避免破损以及对客人造成伤害 What’s in it for Associates? 对员工的意义？ Develop a view for details 增加一个知识点 They will know better how to handle damageable equipment 了解如何操作易碎品 Learn a new skill 学到新的技巧 Work efficiently and professionally 工作更加有效并专业 EFFECTIVE DATE: August 15, 2009 要点:热水能使玻璃杯闪亮的诀窍 REMARKS: The wonder of using hot water to make a glass sparkle使用热水可以使玻璃器皿光亮 Too much pressure can cause glass breakage resulting in injuries 用力擦拭容易使杯具破损 Never forget to praise and to motivate whenever you can 要坚持按照标准操作. 培训辅助设施: 玻璃杯,擦布杯,一桶热水和一块洁净的干布 TRAINING AIDS EQUIPMENT NEEDED: Glasses, glass (polishing) cloth, tub of hot water and a clean dry cloth 序号 No. 步骤 Task Breakdown 最低标准 Minimum Standard 注意事项 Trainer’s Notes 1. 为避免在玻璃杯上留下手印，使用擦杯布握住杯子底部。Hold the stem of the glass with a glass cloth. Never hold it with bare hands because of fingerprints. 要一步步演示玻璃器皿的清洁过程。 First demonstrate the entire process of cleaning glassware step by step. 2. 把玻璃杯放在热水表面,让蒸汽进入玻璃杯。 Place the glass on the surface of steaming hot water and let vapour get into the glass. 要使用冒汽的热水。 Steaming hot water has to be used. As soon as the water cools down fill in new hot steaming water. 强调如操作不当,很有可能发生意外或损坏器皿。 Emphasize on the high incidents of accidents and breakages if glasses are not properly handled. 3. 玻璃杯置于离水面1英寸处,确保让蒸汽覆盖整个内壁。Hold the glass 1 inch above the hot water and ensure that the vapour covers the whole inner sidewalls of the glass. 强调使用热水的重要性。 The importance of using hot water should be mentioned 4. 用中间的三个手指轻轻的把擦杯布塞入玻璃杯,用拇指捏住外壁Gent