Managing OrganizationalChange and Learning.pptVIP

Managing Organizational Change and Learning Organizations: Behavior, Structure, Processes Chapter 17 Learning Objectives Describe the seven-step model of organizational change Describe sources of change and alternative change management Discuss the ethical issues that arise in organizational development practices Compare alternative interventions that can improve performance Identify major reasons people resist change Managing Change A Proactive Behavior Learning Principles and Change Principles of learning Unfreezing old learning Movement to new learning Refreezing the learned behavior Change Agents An intervener who… Brings a different perspective to a situation Challenges the status quo The success of a change program rests heavily on… The relationship between the change agent and key decision makers Types of Change Agents Why People Resist Change Rational or irrational reaction to Uncertainty Actual, perceived, or imaged threats Parochial self-interest Misunderstanding Lack of trust Different assessments Low tolerance for change Reducing Resistance to Change Employee resistance can be reduced by utilizing: Education and communication Participation and involvement Facilitation and support Negotiation and agreement Manipulation and cooptation Explicit and implicit coercion Model for Managing Change Forces for Change Environmental Forces Economic Technological Social/political Internal Forces Process problems Behavioral problems Diagnosis of a Problem Change agents facilitate a diagnosis Gathering, interpreting, and presenting data There is no formula for accurate diagnosis Questions that can point to the right direction: What is the problem, as distinct from the symptoms of the problem? What must be changed to resolve the problem? What outcomes (objectives) are expected from the change? How will those outcomes be measured? Data Collection Process Techniques Processes and techniques… Questionnaire Direct observation Interviews Workshops Examination of docum