Unit 10 conflict.pptVIP

Conflict Result Olivier’s reaction Jacques’ response explanation Cause of conflict People involved Olivier Moyon Jacques Picard Olivier got a large order that had to be delivered by the end of the month Jacques could not make the delivery by that date because another customer’s order should be given priority Angry rude to Jacques Jacques complained to Todd – “no one likes him here. … He is impossible to work with.” Todd Foster meets Olivier Moyon Todd’s response Olivier’s complaints Jacques has let him down He has lost the order = no commission, no bonus It’s busy time. Jacques is working under a lot of pressure Jacques is no good as a production manager can not deal with pressure. He is unhappy with the way Todd runs the department - Too much control Discipline is important. You can’t do what you like. He will resign there is no other solution. Both Todd Charles will get his letter of resignation. Task Read your role card on page 137 or 139 and negotiate as either Charles Holden, the CEO, or Todd Foster, the Marketing Manager. Try to negotiate a suitable solution to the problem with Olivier Moyon. Compare the decision you have taken with those made by other groups. Writing Based on the decision you have taken, write a letter to Olivier Moyon, informing him of the result of the meeting between Charles Holden and Todd Foster. * Unit 10 Conflict Michael Eisner, CEO of The Walt Disney Company from September 22, 1984 to September 30, 2005. “Why is there no conflict at this meeting?” “Diversity is a great force towards creativity.” Starting up How good are you at managing conflict? Do the quiz and check out your answer on page 137. Pay attention to the use of the following words and phrases. intervene: do something to deal with a problem People usually don’t want to intervene in disputes between husbands and wives. take sides with …, take the side of … I don’t like him but this time I’m taking sides with him/taking his side. as thou