鄂尔多斯机场旅客服务承诺(汉英对照).docVIP

鄂尔多斯机场旅客服务承诺Ordos Airport Passenger service commitment 为切实落实《民用机场管理条例》要求，鄂尔多斯伊金霍洛民航机场有限公司本着持续提升旅客服务水平的原则，共同制定鄂尔多斯机场旅客服务承诺，全面接受社会监督： Implement the requirement of Civil Airport Management Regulations. Ordos YiJin HuoLuo Civil Airport Company Limited is in line with the principles of persisting on improving passenger service level. We make the promise as follows and accept social supervision. 序号 NO. 流程环节 Passenger flow 1 国内值机 Domestic Check-in 95%的国内旅客乘机手续排队及办理时间6分钟。 Queuing processing time less than 6 minutes for 95% passengers. 2 安检 Security check 95%的旅客安全检查排队等候时间6分钟。 Queuing time less than 6 minutes for 95% passengers. 3 地面交通 Ground Transportation 航班运行期间为旅客提供巴士服务。 Providing bus services for passengers during the running of flights. 4 95%的车辆进出停车场排队等待时间3分钟。 Queuing processing time less than 3 minutes for 95% cars. 5 机场引进运政部门对出租车运营进行监督管理，出租车按照计价器收费。运政投诉电话：96155。 Operation of all taxis at the airport accept supervision and management of transport sector, charge according to the meter. Complaint phone NO.: 96155 6 行李手推车 Trolley 免费行李手推车供应充足、布局合理，便于旅客取用，可用性达100%。 Trolleys should be in adequate and free supply, rationally distributed.They should be convenient and100% available for passengers. 7 商业 Commerece 餐饮及全部零售商品100%明码标价，餐饮及日常必须商品（除特殊商品）与市区保持同质同价。 All foods and commodites in the airport retail boutiques are sold at expressly marked price, food chain restaurants and daily needs should keep the same price and quality with shops in downtown. 8 零售商品，在不影响下次销售的情况下，凭购物票据30天内无理由退货、换货。 Retail goods 9 候机楼内商业营业时间与机场运营时间同步。 Business hours is Consistent with airport operation time. 10 投诉咨询 Complaints and Inquiries 提供24小时电话咨询服务，机场问询电话：96777。 Provides 24-hour telephone enquiry service, Airport information telephone NO.:96777 11 提供24小时受理旅客投诉，旅客投诉电话：0477-8901539；接到旅客投诉，3个工作日内给予旅客处理方案。 Provides 24 Hours Complaints Processing.Initial contact within 1 working day,Solution Feedback within 10 working days after the receipt of the complaint. Complaint phone NO.:0477-8901539