ALongDistanceCallReservation-.doc

Chapter I Hotel English Part I The Front Office Teaching objectives requirements: To have a good command of oral English of the Front Office; To master working procedures in different sectors; To know well how to handle emergency and complaints. References: Practical Hotel English ( edited by Guozhaokang, North-east Finance University Press); Hotel English Alive ( edited by Guozhaokang, Fudan University Press); The Way to Communicative Ability in Tourism (edited by chenkecheng, East China Normal University Press); English Situational Conversations in Tourism (edited by Lidelai, Guangdon