质量控制与管理习题.docVIP

质量管理期末复习题 熟悉质量管理相关术语（名词解释）。 什么是“朱兰三部曲”？简述朱兰质量螺旋的含义。 浅谈你对质量的认识。（从质量的内涵及质量概念的变革方面） 如何理解“高质量的低代价和低质量的高代价”这一观点？ 简述质量成本的构成。质量管理发展三个阶段各有什么特点？试述控制图两类错误的含义？ real, in each pen business lending Qian not for by pen query, led to mortgage failure of. (Vi) not in accordance with the relevant provisions of the Bank operation, failed to identify false documents, certificates, authorizations, warrants, etc. (VII) in the credit risk management system to provide false information, is not required by the guest rating credit management objective, impartial ratings of credit, resulting in credit decision-mak