Project 11.ppt

Project 11 Complaints and Claims 1. Make Complaints 2. Settle Complaints 3. Make Claims 4. Four Ways of Settling claims 5. Declining claims The claim usually happens in the following situations : the seller’s failure to deliver the goods late deliver or shipment of the goods the goods’ inconformity with the contract stipulation incomplete documentation damages caused by improper packing the buyer refuse or delays opening an L/C delaying sending a vessel to carry the goods under FOB terms refusing to take delivery of the goods A letter aiming at claims ad settlement usually consists of following steps: notification your client what happened to the goods; notification why this problem happened and what kind of trouble was made; Lodging a claim ; 2-2 Sample Letters 2-2-1 Layout of claim 1. Survey Report 检验报告 2. Commodity Inspection Quarantine Bureau 商品检验检疫局 3. evidence v. 证明 4. short weight 重量不足，分量不够，缺斤短两 5. due to 由于，因为 This is due to the fact that with so many orders coming in from abroad, we are running short of stocks at present. 6. register (lodge, file, raise, make, put in…) a claim against sb. for sth. 为某事（物）向某人提出索赔 For only a relative small premium, the seller would be able to lodge a claim against the liable party. 7. improper packing 包装不当 2-2-2 Sample Letters 1. certify v.证明 2. be inferior to 比某物劣等 1)你方发的第三批订单质量要低于第一批订单 The quality of the goods you shipped against our third order is much inferior to that of the goods of the first order. 3. defective adj.有瑕疵的 4. reputation n.声誉 1）我方相信商业信用良好的供应商 We are convinced of the commercial reputation of the supplier. 5. Interruption n.中断，打断 6. repeated breakdown 持续的故障 7. settle a claim 理赔 1. pride vt. 使自豪 pride oneself upon/on 1）我方以我们产品的高质量感到骄傲。 We pride ourselves on the superior quality of our products. 2. second to none 首屈一指 1）我们产品质量控制首屈一指 Our quality control is second to none. 3. slip w