sigma六西格玛简介中英版.ppt

1979 年 ，當時 Motorola一位資深業務主管 Arthur Sundry 在高階主管會議上說：Our quality levels really stink ! Six Sigma Quality Program 此名稱乃為 Motorola工程師 Bill Smith所建議，為Robert Galvin所採納。 Why “Six Sigma”? Proven Successful in “Quality-Demanding” Industries e.g., Motorola, Texas Instruments (many process steps in series) Proven Method to Reduce Costs Highly Quantitative Method – Science and Logic Instead of Gut Feel Includes Manufacturing Service (close to customer) and Provides Bridge to Design for Quality Concepts Has Support and Commitment of Top Management 6?有多小? 6?的品質水準 0.002 DPPM , Cp=2 偏移±1.5? 在動態的真實