管理学MGMT-TBCh01.doc

Chapter 1—Management MULTIPLE CHOICE 1. Which term below is defined as getting work done through others? a. management b. planning c. organizing d. strategizing ANS: A PTS: 1 REF: p.3 OBJ: 1 MSC: Remember 2. Ruth was hired to be the second-in-command at Graham Mailing Services. She was told that her job was to deal with the employees to make sure they met customers’ mailing specifications. She has not been instructed on how to run machines or in any other technical area. Which of the following categories would best describe her position? a. marketing b. relationship control c. management d. strategizing ANS: C Management is getting work done through others. PTS: 1 REF: p.3 OBJ: 1 MSC: Higher-Order 3. A manager strives to accomplish tasks that help fulfill organizational objectives. Which of the following is the manager trying to improve? a. organizational efficiency b. organizational effectiveness c. organizational functionality d. organizational productivity ANS: B PTS: 1 REF: p.4 OBJ: 2 MSC: Remember 4. One reason for the slow response to help the victims of Hurricane Katrina was an antiquated FEMA system that was bogged down in bureaucratic red tape. In other words, assistance failed to arrive in timely fashion because of which of the following? a. widespread apathy b. inefficient systems c. a lack of instrumentality d. poor communication ANS: B Efficiency means getting work done with a minimum of effort, expense, or waste. PTS: 1 REF: p.4 OBJ: 2 MSC: Higher-Order 5. Which word is best defined as the accomplishment of tasks that help fulfill organizational objectives? a. optimizing b. satisficing c. efficiency d. effectiveness ANS: D PTS: 1 REF: p.4 OBJ: 2 MSC: Remember 6. To achieve its goal of increased market share, a coffee and donut shop launched a program in London, Ontario, that awards grade-school students a free donut for every “A” on their report cards. Which of the following management function