接待處英语详细培训资料.docVIP

前厅部英语培训教材目录 酒店通用英语…………………………………………（１） 常用句型 部门英语名称答谢语 Thanks非常感谢。Thank you very much.不客气。You are welcome.道歉语 Apologie对不起。I’m sorry.劳驾。Excuse me.抱歉让您久等了。Sorry to have kept you waiting.我没明白您的意思，我马上请我们经理过来。I don’t understand. I’ll get 没关系。That’s all right.我马上就办。I will do it right away.听到这件事我很抱歉。I’m sorry to hear that.提醒用语 Notice请小心。Please be careful.别担心。Don’t worry.放心好了。Take it easy.请稍等。Just a moment, please.Offering Help 请走这边。This way, please.能请您跟我走吗？Could you please follow me?在那边The rest room is over there. 再见Parting Good wishes 明天见. See you tomorrow.祝你们玩得愉快!Have a good time圣诞快乐.Merry Christma