酒店前厅部基本实英文服务知识.docVIP

Front Office 前厅部 Reception前台 Lesson 1 At the Reception Desk接待台 Attendant: Good morning, sir. Welcome to our hotel. 早上好，先生。欢迎来到我们酒店。 Guest: Good morning. 早上好。 Attendant: I help you, sir? 我能有什么为您服务的呢？ Guest: I reserved a KSUG three weeks ago. I am K. 我是K，我在三周之前预定了一间高级大床间客房。 Attendant: Just a moment, please, Mr.K. Ill check the arrival list. Ken先生，请您稍等。我查询一下预抵单。 ne minute later… Attendant: I am sorry to have kept you waiting. May I have your passport, please? 对不起,让您久等了.我能看下您的护照吗？ After check… Attendant: Thank you, sir. 谢谢您，先生。 Guest: . Here you are.