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Chapter 8 Emotions and Moods MULTIPLE CHOICE What are Emotions and Moods? 1. Which of the following is a generic term that covers a broad range of feelings that people experience? affect emotions moods emotional labor cognition 2. What term is used for intense feelings that are directed at someone or something? affect cognition moods thoughts emotions 3. What term is used for feelings that tend to be less intense than emotions? a. affect b. cognition c. moods d. thoughts e. emotions 4. Erin works on a software help desk. After being yelled at by a customer about the state of her co