HotelKnowledgeManual2011-07-25详细分解.doc

Hotel Knowledge Manual Partition 分类Information 公共部分 Rooms 房务部分 Food Beverage 餐饮部 CARDS BENEFITS 酒店用卡 BEAUTIFUL XIANGYANG 城市信息 Other 其 他 FO前厅 HSKP客房 SEC 保安 ENG 工程 Total 总计 19 41 18 24 6 18 5 27 19 177 General Information 公共部分 G1 Q: Where is your hotel? 你们酒店在哪里? A: The hotel Xiangyang. 答：酒店位于。 2 Q: What is the name of your hotel? 你们酒店的名称是什么？ A: The hotels name is Crowne Plaza. 答：皇冠假日酒店 G3 Q: What are the hotel website and the E-mail Address? 酒店的网址和电子邮件是什么？A: The hotel website is , the E-mail Address is info@. Can I write it down for you? 答：酒店的网址是www.crowneplaza，电子邮件是info@需要我写给您吗？ 4 Q: What are the hotel telephone and fax number? 酒店的电话和传真号码是多少？ A: The hotel telephone number is 07-3288 866, the fax number is 0710-3288 899. 答：酒店电话是07-3288 866，传真号码是0。 G5 Q：What is the (structural) height of hotel’s building ow much area occupies the hotel?? How many floors are there in your hotel? 酒店建筑高度是多少, 建筑面积是多少?共有多少层? A：The structural height of the hotel is meter, nearly 42691 m2. There are total 21 floors. 19 floors are on the ground and 2 floors are below the ground. 答：高度是米共2层地上层，地下层。 6 Q：How many rooms of our hotel? 酒店共有多少间/套房间？ A： rooms. 答：共间。 G7 Q：How many parking seats in your hotel? 酒店共有多少停车位？ A：More than0, including the -1, -2 basement and building around. 答：个停车位，地下-和-楼。 8 Q: Who is the General Manager? 酒店的总经理是？ A: Our General Manager is Mr.. 答：总经理是先生。 9 Q: Who’s the owner company? 酒店业主公司的名称是什么？ A: Xiangyang Wanda Plaza Investment Co.,Ltd.答：业主公司是。 10 Q: Who is the Owner’s Rep D.G.M.? 业主代表兼副总经理是？ A: Our ’s Rep D.G.M. is Ms. Angela Cai. 答：是。 To be the leading international 5-star commercial hotel in Central China. To build the best employee relationship Employment Brand. To create the best practices of Guests Experience. To achieve the best Financial Return. 答：成为华中地区一流的五星级国际商务会议型酒店。打造最佳雇主品牌，引领最炫生活时尚，实现最优业绩回报。 G12 Q: How is your hotel? 请介绍一下你们酒店 A: Its an international five-star hotel managed by IHG Hotels Group. IHG Hotels Group is one