Ford8D.doc

8D分析绪 论 欢迎来到8D（8 Disciplines）课程，福特汽车公司使用8D作为问题解决的方法（见QS-9000要求之）。当福特的供方具有零件或过程的问题时，福特要求供方完成8D过程以确定根本原因并实施纠正措施。背景：什么是8D？ D0：为8D过程做准备 D1：成立小组 D2：问题的描述 D3：确定临时纠正措施（ICA）的开发 D4：确定和验证根本原因和遗漏点 D5：确定和验证针对根本原因和遗漏点的永久性纠正措施（PCA） D6：实施和确认PCA D7：防止再发生 D8：承认小组及个人的贡献 8D报告示例 Supplier A 8D Concern Analysis Report CONCERN NO: 0X0000 CONCERN TITLE: Mislabel 483 CA/AA DATE OPENED: 11/22/00 ASSIGNED TO: QR Team 2 Describe Concern: Parts are labeled as 0X00-7D483-CA Style C, parts are actually 0X00-7D483-AA Style A. Return authorization 0X0011-00 Need to certify next 4 shipments PRODUCT LINE: 0X00 PRODUCT NAME: Snap ring 1 Team Members Mike Paulson, Joan Huber, John DeCarlo, Denise Roxbury, Amy Bloom, Louis Keller, Michelle Fargo, Justine Williams 3 Define and Verify Containment Actions: Checked inventory 11/22/00 for mislabeled totes, 4 pallets found, all marked correctly. Quality Alert issued 11/22/00. Joan Huber in to Livonia to relabel parts 11/28/00 – no need to return parts. There were 39 totes to relabel. 4 Define Root Causes: Shipping department has put several new employees on all shifts, inexperienced packers used incorrect labels. If additional analysis is required indicate completion dates Completion Date:5 % Contribution each cause 100% 6 Implement Corrective Actions: Conducted meeting with managers and supervisors 11/29/00 to inform them of the issues discussed during the Livonia visit. Materials Manager conducted a meeting 11/30/00 with each shift of packers to retrain them on correct labeling and packaging. They were informed that any further problems with incorrect packaging will result in disciplinary action. 7 Preventative Actions: Purchasing paperwork holders that will be hooked on the front of the pallets and tubs for easier identification. Holders to be delivered weeks of 12/12/00. REPORTED BY: Joan Huber DATE: 12/12/00 Concurrence: Supervisor DATE: 8 Congratulate your team q:\Customer Corrective Action Reports\8D Blank Form.xls 供方的8D报告必须回答下列问题 问