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Ford8D
8D分析绪 论
欢迎来到8D(8 Disciplines)课程,福特汽车公司使用8D作为问题解决的方法(见QS-9000要求之)。当福特的供方具有零件或过程的问题时,福特要求供方完成8D过程以确定根本原因并实施纠正措施。背景:什么是8D?
D0:为8D过程做准备
D1:成立小组
D2:问题的描述
D3:确定临时纠正措施(ICA)的开发
D4:确定和验证根本原因和遗漏点
D5:确定和验证针对根本原因和遗漏点的永久性纠正措施(PCA)
D6:实施和确认PCA
D7:防止再发生
D8:承认小组及个人的贡献
8D报告示例
Supplier A
8D Concern Analysis Report
CONCERN NO:
0X0000 CONCERN TITLE:
Mislabel 483 CA/AA DATE OPENED:
11/22/00 ASSIGNED TO:
QR Team 2 Describe Concern:
Parts are labeled as 0X00-7D483-CA Style C, parts are actually 0X00-7D483-AA Style A.
Return authorization 0X0011-00
Need to certify next 4 shipments PRODUCT LINE:
0X00 PRODUCT NAME:
Snap ring 1 Team Members
Mike Paulson, Joan Huber, John DeCarlo, Denise Roxbury, Amy Bloom, Louis Keller, Michelle Fargo, Justine Williams 3 Define and Verify Containment Actions:
Checked inventory 11/22/00 for mislabeled totes, 4 pallets found, all marked correctly.
Quality Alert issued 11/22/00.
Joan Huber in to Livonia to relabel parts 11/28/00 – no need to return parts. There were 39 totes to relabel. 4 Define Root Causes:
Shipping department has put several new employees on all shifts, inexperienced packers used incorrect labels.
If additional analysis is required indicate completion dates Completion Date:5 % Contribution
each cause
100% 6 Implement Corrective Actions:
Conducted meeting with managers and supervisors 11/29/00 to inform them of the issues discussed during the Livonia visit. Materials Manager conducted a meeting 11/30/00 with each shift of packers to retrain them on correct labeling and packaging. They were informed that any further problems with incorrect packaging will result in disciplinary action. 7 Preventative Actions:
Purchasing paperwork holders that will be hooked on the front of the pallets and tubs for easier identification. Holders to be delivered weeks of 12/12/00. REPORTED BY:
Joan Huber DATE:
12/12/00 Concurrence:
Supervisor DATE: 8 Congratulate your team q:\Customer Corrective Action Reports\8D Blank Form.xls 供方的8D报告必须回答下列问题
问
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