ZeroProcedureoutageV21222学习课件.pptVIP

Company Confidential * ? Nokia Siemens Networks FMO Pilot Company Confidential * ? Nokia Siemens Networks GlFMO Pilot Company Confidential * ? Nokia Siemens Networks FMO Pilot ZERO Procedure Outage Heilongjiang CUC Workshop October 2011 Contents Zero Procedure Outage Definition Case study Proposal for improvement Backup slides 工程服务整改措施 现网操作安全指导手册 （ 黑龙江联通团队资料） 工程服务整改check list 在工程及运维期间，由于管理人员/技术人员的现场/远端接入的管理及操作，没有遵守相应的流程和技术文档操作，从而造成的一级和二级通信事故，被定义为Procedure Outage. 一级通信事故 用户服务的影响.呼叫处理.质量或话务控制在某方面受到严重影响. 二级通信事故 系统或相关的子系统中存在一些不利因素在某方面影响呼叫处理,话务控制或关键的用户服务. Procedure Outage Definition 鸡西联通在2011年6月8日14:37由于诺西公司的现场工程师没有按照操作流程进行参数修改，导致鸡西联通公司102个基站，252个载频中断， 自6月8日晚开始陆续进行排障处理至6月10日晚19时所有故障载频全部恢复工作。 Case Brief Learning Findings 252个载频中断，接续困难，严重影响客户感知。 Impact Procedure Outage Study - HLJU 2:37PM,June,8, 2011 Outage Time Category Findings Project Management 针对本项工作在实施期间没能够持续跟踪，完全贯彻执行规范内容 出现问题后没有及时向省公司及地市公司高层领导汇报 采取应急措施后，没有第一时间赶赴现场，备件支持力度不够 Process 没有工单许可下工程师擅自实施 没有执行宕机通知流程 在执行过程中没有严格按照操作文档操作 出现宕机后响应流程存在缺陷 People 缺乏网络安全意识 擅自更改实施内容 * The analysis from COM/NI/Care CST engineer (from GCC Beijing) had a technical discussion with local NPO engineer about MGW DSP statistic and configuration 18:33, input wrong command 19:00,Care engineer was informed 19:34 System recover Case Brief Learning Findings All subscribers could not make phone call under ZZ MGW15 (4 BSCs). Duration : 1hr (18:33-19:34) Impact Procedure Outage Study - HNMCC 18:33, May,20, 2011 Outage Time Category Findings Project Management Frequently resource change request enhancement of network safety and discipline of live network operation Network access password management is not effective enough to decrease the procedure outage risks on-site engineer did not submit the implementation details before on-site work Process Control point doesn’t work effectively for day to day operation , action should get approval by customer in advanced Outage notification process was not followed Internal technic