BEC精讲讲义.doc

BEC高级精讲班第2讲讲义 学习重点和Homeworkreview 学习重点 1．Homework?review 2．Vocabulary?study??business,?experience;?data,?criteria 3．Types?of?company?structure 4．Flexible?working 5．Oral?practice??career?ambitions,?your?ideal?kind?of?employer 6．Business?passage?reading 7．Homework I.?Homework?review Date:?November?15,?2003 Report?on:?the?necessity?of?an?additional?receptionist?for?the?Overseas?Travel?Department Introduction This?reports?sets?out?to?assess?the?necessity?to?recruit?a?new?receptionist?for?the?Overseas?Travel?department.? Reasons?of?the?recruitment More?and?more?people?are?interested?in?travelling?abroad?and?our?department,?which?deals?with?all?overseas?travel,?is?getting?an?increase?of?about?5%?additional?enquiries?every?day. The?customer’s?first?point?of?contact?with?us?is?with?our?receptionists,?either?by?telephone?or?face-to-face,?and?our?present?receptionist,?though?a?very?conscientious?worker,?simply?cannot?keep?up?with?the?continual?increase?in?enquiries. Duties We?badly?need?an?additional?receptionist,?to?share?the?work?of?the?existing?receptionist,?dealing?with?enquiries?by?telephone,?fax?and?e-mail?as?well?as?greeting?clients?who?call?in?person?and?directing?them?to?the?appropriate?Travel?Advisors?in?our?department. Two?receptionists?will?mean?that?there?will?be?minimum?delay?in?dealing?with?customers.?We?shall?also?be?able?to?keep?our?reception?desk?open?throughout?the?day,?instead?of?having?to?close?it?for?lunch?as?at?present.?Many?customers?are?free?only?at?lunchtime?and?our?receptionists?can?have?staggering?lunch?breaks. ? The?cost?of?employing?an?additional?receptionist?will?be?more?than?covered?by?the?additional?business?we?will?be?able?to?attract?and?handle. Qualities The?additional?receptionist?should?be?fluent?in?Putonghua?and?English?and?a?good?knowledge?of?Japanese?would?be?an?advantage. The?new?receptionist?should?be?very?well-presented?and?able?to?handle?a?wide?variety?of?actual?and?potential?clients?in?a?friendly?way