英语A级简答题.docVIP

A级简答题 1. How do you deal with the booking when the hotel is fully booked up? First I should say sorry to the guest. Then I give him some suggestions: “But would you like me to put you on the waiting list?” or “I would suggest that you try the Hutian hotel. It’s just nearby and it is also a four star hotel. The number is” 2. How does the restaurant receive table booking? The captain waiter or hostess usually accepts the booking. He usually records the number of people, time, and the name of the guest. 3. Please write five sentences used to connect telephone calls. Good morning, Hutian Hotel .May I help you? May I know his room number? Just a minute, please. I’ll put you through. I’m sorry the extention is busy right now. Sorry, the line is engaged. I’m afraid you’ve got the wrong number. Mr. Smith is not in. May I take a message? 4. What does the turndown service include? (4 aspects) The turn-down service includes drawing curtains up, turning on the lights, cleaning the bathroom, bringing in just boiled water, taking away the bed cover, and folding a corner of the blanket. 5.What can assure a high occupancy rate and business repeatrate? The high quality products, the staff members’ efficiency in their jobs and her heart-felt warmth in serving the guests can do a great deal to assure a high occupancy and business repeat rate. 6. How do stay-in guest and walk-in guests pay their bills? Stay-in guest: show room card and sign the bill; Walk-in guest: pay in cash or with credit card. 7. What is the use of the exchange memo? The exchange memo is an important document. It’s a form that the guests have to show it when they want to change RMB back into foreign currency. 8. What are the ways to find out the guest’s name? There are several ways to find out the guest’s name: from the luggage tags; Registration Desk; Arrival list; room card, restaurant reservations; meeting name tags or on credit card. 9. What are the procedures of check in servic