酒店宴会厅训手册(Welcome to Banquet).doc

Welcome to Banquet 宴会厅欢迎您 Training Manual 培训手册 The Buddy System 伙伴制度 The Buddy system has been set in place to work in with the Banquet Training Manual (BQTTM). The Buddy will be roistered the same shifts as the new employee and liaise with the shift leader as to how they progress. 这个伙伴体系是与宴会厅的员工手册相配套的，伙伴会和新员工一起工作，并把新员工的学习进程汇报给上级领导。 Responsibility of a buddy is to make sure the new employee understands procedures of Banquet and how to follow standards set in place as outlined in the BQTTM. 对于一个伙伴的责任来说，是要确保新员工明白宴会厅的操作程序并能按照宴会厅的培训手册中的大纲规定的标准实际操作。 The outcome of this training manual will ensure that the new employee is competent in all areas of the department. A clear understanding will be established firstly, of Back of House procedures before they venture into service. This will create a professional and positive outlook by all. 这个培训手册的目的是确保新员工能胜任部门的所有工作。员工实际服务之前会很清楚的了解餐厅的程序，这将给大家创造一个专业的、积极的工作环境。 Your Buddy is ______________ 你的伙伴是  Manual Outline 手册目录 Job Description 工作职责 Savvy Service 聪明服务 Basic Knowledge for New Employees 宴会厅新员工需掌握的基本知识 *Western Service 西餐服务 Menu Description 自助餐菜单知识 Table Top Setting, Station Set up and Pantry Set up 桌面摆台，整理边柜和备餐间 Service Procedure 服务程序 *Chinese Service中餐服务 Menu Description 中餐菜单知识 Table Top Setting, Station Set up and Pantry Set up 桌面摆台，整理边柜和备餐间 Service Procedure 服务程序 *Meeting and Coffee Break Service会议服务 Varieties of meeting set up 各种会议的台型 Service Sequence for Meeting 会议服务程序 Banquet Tables 宴会桌子 Mi en place for coffee break 咖啡台布置所需餐具 Beverage 饮料单 Beverage List 饮料单 Job Description 工作职责 SUMMARY OF POSITIONS: 职责说明 To provide 5 Star hospitality food and beverage service, throughout the Banquet, maximizing guest’s experience, using Savvy Service. 运用聪明服务计划来体现五星级的餐饮服务，使客人能在宴会厅得到最佳的感受。 SCOPE 大纲 To ensure guest satisfaction by providing excellent food and beverage service, in a friendly, competent and professional manner. Promoting a