课程教学施计划酒店英语.docVIP

课程 教学内容 总课时 Hotel English Section1 Front Desk Unit1 Greeting Guests Warming up: 1. Look and match 2. Fill in the blanks with suitable words Video I At the gate When a guest arrives at the hotel, the bellman greets her. Video II In the lobby A guest is staying at the hotel. A clerk sees him in the lobby, and introduces him to the manager. 1 Listening I A doorman greets a guest at the gate of the hotel Listening II As some guests come to the hotel, the doorman walks up to help them Discussion: Discuss what to say to the guest in the following situations and then write out the correct expressions. 1 Language points: How are you doing？ How’s everything with you? Glad to meet you. I hope you have a good time here. Can I help you with your luggage? Welcome to our hotel. After you, please. Enjoy your stay with us. This is our manager. Role-plays Make short dialogues according to the following situations and do role-plays with your partners, using as many appropriate sentences as you can. Mr. Robert Green comes to Cherry Hotel in the afternoon. A bellman greets him at the entrance, helps him with the luggage, and directs him to the front desk for registration. Cultural Notes Assignments 1 Unit2 Booking rooms Warming up: 1. Look and match 2. Fill in the blanks with suitable words Video I At the Reception Desk A guest books a room on the telephone, and a clerk reserves the room for him. Video II At the Reception Desk A guest comes to the hotel to reserve a room. 1 Listening I A guest wants to reserve a room. He phones the hotel. Listening II A guest comes to the hotel to reserve a room. Discussion Discuss what to say to the guest in the following situations and then write out the correct expressions. 1 Language Points May I help you? Would you like a single room or double room? For which date/day, please? May I have your name, please? Let me check. It doesn’t matter. Role-plays Make short dialogues according to the following situations and do role-plays